李です
I got a Lumea back in 2021 and didn't know of an app until I've seen an ad this week. I had problems making the treatment a routine so I ended up not using the machine all 2022 and 2023. So far this app looks like it will help me stay consistent 👍 Afaik, my device is not eligible for AISkin but it's cool to see my treatment process, makes me excited to use the device properly
1 person found this review helpful
Philips Consumer Lifestyle
March 13, 2024
Thank you for your review. We're glad to see that you're content with the Lumea app, and that it can aid you in keeping track of your treatment schedule. Should you have any questions, feel free to contact us via our website; we'll be glad to help!
Suzan Tomečková
The app is terrible - nothing can be changed - cannot change my name, the phase I want to continue with (once you put your next treatment it's impossible to change to a different phase), so be careful and do to make any mistake because you cannot change it later. So the app which shows me the wrong treatment dates is useless, it's even more confusing for me now. The notification shows up randomly - sometimes it pops up, sometimes not. At least there are some useful articles. I am disappointed.
Philips Consumer Lifestyle
December 4, 2023
Hi Susan, thanks for reporting that you are facing these issues with the Lumea app. To help resolve this, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have the model number of your Lumea and your phone model available so we can assist you. Hope to speak to you soon!
Sarah Atherton
The app is great at first. The schedule is set to fortnightly treatments and the reminders came up on my phone. However after the first 4 treatments it still carried on with a fortnightly schedule whereas it's meant to change to every 4 weeks. There is no way of changing it manually either so the app is no good to me now. It would also be helpful if the start date of treatment was recorded somewhere.
1 person found this review helpful
Philips Consumer Lifestyle
January 5, 2024
Hi Sarah, thanks for your review. It is a pity that your treatment progress was not saved correctly. Please always make sure that there is no pending software update for the app and your smartphone. Kind regards